Legal notice

This Legal Notice applies to the website and online store operated under the name austm.shop.

By accessing, browsing, purchasing from, or otherwise using this website, you acknowledge this Legal Notice and agree to comply with all applicable laws and our published website policies.

This Legal Notice should be read together with our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms displayed on the website.

1. Website Operator

Online store name: austm.shop
Website: austm.shop
Email: info@austm.shop
Phone: +61 417 016 649
Business address: 29/51–63 Euston Road, Alexandria NSW 2015, Australia

For legal notices, customer enquiries, privacy requests, intellectual property complaints, or other business-related correspondence, please contact us using the details above.

2. Nature of the Website

austm.shop operates as an online retail store offering clothing, fashion products, and related items.

The website allows customers to:

• Browse available products;

• Review product descriptions and images;

• Select product options;

• Create customer accounts;

• Place and pay for orders;

• Receive order and delivery information;

• Request returns, refunds, or replacements; and

• Contact customer support.

Products and website services are offered subject to availability, applicable law, and our published store policies.

3. Australian Consumer Law

Nothing in this Legal Notice excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

Products supplied to Australian consumers come with statutory consumer guarantees.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund, cancellation, or compensation where a product:

• Is faulty, defective, or unsafe;

• Is not of acceptable quality;

• Is not fit for its normal purpose;

• Is not fit for a particular purpose disclosed before purchase;

• Does not match its description, sample, image, or representation;

• Is materially different from what was ordered; or

• Is not supplied within an agreed or reasonable time.

Any exclusion or limitation contained in this Legal Notice applies only to the maximum extent permitted by law.

4. Accuracy of Website Information

We take reasonable steps to ensure that information published on austm.shop is accurate, current, and complete.

However, the website may occasionally contain:

• Typographical errors;

• Technical inaccuracies;

• Outdated information;

• Pricing errors;

• Inventory errors;

• Product specification errors; or

• Display and formatting issues.

We may correct or update website information when an error is identified.

Where an error materially affects an order, we may contact the customer and provide an appropriate solution, including:

• Confirming corrected information;

• Offering an alternative product with the customer’s agreement;

• Cancelling the affected product; or

• Providing a refund.

We will not rely on this section to avoid obligations under the Australian Consumer Law.

5. Product Descriptions

We aim to provide useful and accurate information about our products, including:

• Product descriptions;

• Materials;

• Colours;

• Measurements;

• Size information;

• Product images;

• Care instructions; and

• Available variations.

Customers should review the relevant product page before placing an order.

Minor differences may occur because of:

• Screen settings;

• Lighting conditions;

• Photography;

• Packaging changes;

• Manufacturing tolerances; or

• Minor production variations.

Minor variations do not affect a customer’s rights where a product is materially different from its description, image, sample, or representation.

6. Product Colours and Sizing

The colour displayed on a customer’s screen may vary slightly from the physical product because of differences in device settings, display technology, lighting, or photography.

Clothing sizes may also vary between products, styles, and manufacturers.

Customers should review all available size guides and product measurements before ordering.

Where a product is incorrectly labelled, materially differs from its published measurements, or the wrong product or size is supplied, applicable consumer rights remain unaffected.

7. Prices and Currency

Unless otherwise stated, prices displayed on the website are expressed in Australian dollars.

Product prices, discounts, and promotions may change before an order is accepted.

The total amount payable, including any applicable taxes, shipping charges, or mandatory fees, will be displayed before checkout is completed.

We aim to ensure that:

• Prices are accurately displayed;

• Promotional claims are not misleading;

• Mandatory charges are disclosed before payment; and

• Customers are informed of material pricing errors.

8. Order Information

An automated order confirmation acknowledges that we have received an order.

It does not necessarily confirm that:

• Payment has been successfully authorised;

• The product remains available;

• Verification checks have been completed; or

• The order has been dispatched.

Orders may be reviewed for payment verification, product availability, address accuracy, fraud prevention, and compliance with our Terms of Service.

Where a paid order cannot be supplied, the customer will be contacted and provided with an appropriate remedy.

9. Intellectual Property

Unless otherwise stated, the original content published on austm.shop is owned by, licensed to, or lawfully used by austm.shop.

Protected website content may include:

• Written text;

• Product descriptions;

• Photographs;

• Graphics;

• Illustrations;

• Logos;

• Icons;

• Videos;

• Website layouts;

• Page designs;

• Marketing materials;

• Databases; and

• Software-related elements.

Website content may be protected by copyright, trade mark, design, and other intellectual property laws.

Accessing the website does not transfer ownership of any intellectual property rights to the user.

10. Permitted Website Use

Users may access the website for lawful personal and non-commercial purposes.

Customers may view, temporarily download, or print reasonable extracts from the website for:

• Personal shopping;

• Order recordkeeping;

• Comparing products; or

• Contacting customer support.

This permission does not authorise commercial reproduction, resale, republication, or systematic extraction of website content.

11. Prohibited Use of Content

Without prior written permission, users must not:

• Copy or reproduce substantial parts of the website;

• Republish website content on another website;

• Use our product images or descriptions for unauthorised commercial purposes;

• Sell, license, distribute, or commercially exploit website content;

• Remove copyright, ownership, or trade mark notices;

• Modify protected content to create misleading material;

• Systematically scrape or extract website data;

• Use our branding to impersonate austm.shop; or

• Suggest an affiliation, endorsement, or partnership that does not exist.

Requests for permission may be sent to info@austm.shop.

12. Brand Names and Trade Marks

The name austm.shop, associated logos, graphics, slogans, and brand identifiers may be protected under applicable intellectual property laws.

References to third-party trade marks, brand names, logos, or products remain the property of their respective owners.

The appearance of third-party intellectual property on the website does not necessarily indicate sponsorship, endorsement, partnership, or affiliation.

Nothing in this Legal Notice represents that austm.shop owns a registered trade mark unless expressly stated and legally registered.

13. Intellectual Property Complaints

A person who believes that website content infringes copyright, trade mark, design, or other intellectual property rights may contact us at:

info@austm.shop

The notice should include:

• The claimant’s full name and contact details;

• Identification of the protected work or right;

• Identification of the allegedly infringing content;

• The location of that content on the website;

• An explanation of the alleged infringement;

• Evidence of ownership or authority; and

• A statement that the information supplied is accurate.

We may remove or restrict access to disputed content while a legitimate complaint is assessed.

14. Customer Reviews and Submitted Content

Customers may be able to submit:

• Product reviews;

• Ratings;

• Photographs;

• Videos;

• Comments;

• Feedback; or

• Other content.

Customers retain ownership of their original submitted content.

By submitting content, the customer grants austm.shop a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use the content for operating, improving, and promoting the store.

Submitted content must not:

• Infringe another person’s intellectual property rights;

• Contain false or misleading statements;

• Be defamatory, threatening, discriminatory, fraudulent, or unlawful;

• Contain malicious software;

• Reveal another person’s private information without permission; or

• Misrepresent a paid or incentivised review as an independent review.

We may remove content for legal, privacy, security, relevance, or policy reasons.

We will not remove a genuine negative review solely because it is unfavourable.

15. Third-Party Services

The website may use or integrate services provided by third parties, including:

• Shopify;

• Payment processors;

• Banks and card networks;

• Shipping carriers;

• Fulfilment providers;

• Analytics providers;

• Advertising platforms;

• Customer service providers;

• Email service providers; and

• Social media platforms.

These providers may operate under their own terms and privacy policies.

We do not control the independent business practices, systems, or websites of third parties.

Nothing in this section excludes responsibility that cannot lawfully be excluded, including responsibility for service providers acting on our behalf where applicable.

16. External Links

The website may contain links to independent third-party websites.

Such links may be provided for convenience, product information, payment processing, tracking, or other purposes.

Unless expressly stated, we do not necessarily control, approve, or endorse:

• Third-party website content;

• Third-party products or services;

• Privacy practices;

• Security arrangements; or

• Continued website availability.

Users should review the legal terms and privacy policies of external websites before using them or providing personal information.

17. Website Availability

We take reasonable steps to maintain the availability and security of the website.

However, access may occasionally be interrupted because of:

• Scheduled maintenance;

• Emergency maintenance;

• Software updates;

• Hosting failures;

• Network interruptions;

• Technical faults;

• Cybersecurity incidents;

• Third-party service outages; or

• Events outside our reasonable control.

We do not guarantee that the website will be uninterrupted at all times.

We will take reasonable steps to restore affected services where practical.

18. Website Security

Users must not:

• Attempt to gain unauthorised access to the website;

• Access another customer’s account without permission;

• Interfere with website security;

• Introduce viruses, malware, or harmful code;

• Conduct unauthorised vulnerability testing;

• Overload or disrupt website infrastructure;

• Circumvent access controls; or

• Use automated systems in a manner that materially disrupts the store.

Suspected unlawful or fraudulent activity may be reported to relevant service providers, financial institutions, or authorities.

19. No Professional Advice

Information published on the website is provided for general retail and informational purposes.

Unless expressly stated otherwise, website content does not constitute:

• Legal advice;

• Financial advice;

• Tax advice;

• Medical advice;

• Technical advice; or

• Other professional advice.

Customers should obtain independent professional advice where their circumstances require it.

Product instructions, warnings, care information, and safety notices should be followed.

20. Website Disclaimer

To the maximum extent permitted by law, we do not guarantee that:

• Every website function will always be available;

• Technical errors will always be corrected immediately;

• Every product will remain continuously available;

• Third-party services will operate without interruption; or

• The website will be completely free from harmful or unauthorised interference.

This disclaimer does not exclude statutory consumer guarantees or other rights that cannot lawfully be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, austm.shop is not responsible for loss or damage to the extent that it was caused by:

• The user’s unlawful conduct;

• Fraudulent or unauthorised activity by the user;

• Misuse of a product contrary to clear instructions;

• Unauthorised product alterations;

• Incorrect information supplied by the user;

• Failure to take reasonable steps to reduce avoidable loss; or

• The independent conduct of a third party outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability for:

• Fraud;

• Intentional misconduct;

• Breach of a non-excludable consumer guarantee;

• Personal injury where liability cannot lawfully be excluded;

• Failure to exercise reasonable care where required by law; or

• Any other liability that cannot lawfully be excluded or limited.

22. Privacy

Our collection, use, storage, disclosure, and protection of personal information are described in our Privacy Policy.

Personal information may be processed for purposes including:

• Order processing;

• Payment;

• Shipping and delivery;

• Customer support;

• Returns and refunds;

• Fraud prevention;

• Website operation;

• Analytics; and

• Marketing where permitted.

Privacy enquiries may be sent to info@austm.shop.

23. Cookies

The website may use cookies and similar technologies for:

• Shopping cart operation;

• Checkout functionality;

• Customer account access;

• Fraud prevention;

• Website security;

• Analytics;

• Customer preferences; and

• Advertising where permitted.

Users may be able to manage non-essential cookies through available website controls or browser settings.

Disabling cookies may affect shopping cart, checkout, login, and other website functions.

24. Returns, Refunds, and Shipping

Orders placed through austm.shop are also governed by our:

• Shipping Policy;

• Return and Refund Policy;

• Privacy Policy; and

• Terms of Service.

These documents should be read together with this Legal Notice.

Where a conflict exists, applicable law and any non-excludable consumer rights will prevail.

25. No Unauthorised Representation

No employee, contractor, supplier, customer service representative, influencer, or other person may make a binding promise or representation on behalf of austm.shop unless authorised to do so.

Official commitments concerning orders should be confirmed through:

• The website;

• An order confirmation;

• A written store policy; or

• Written communication sent through an authorised austm.shop contact channel.

This section does not exclude liability for representations that are legally attributable to austm.shop.

26. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Applicable laws;

• Website functions;

• Products or services;

• Business operations;

• Technology providers;

• Security practices; or

• Legal and compliance requirements.

The revised version will be published on this page with an updated “Last updated” date.

Changes will not unfairly remove or reduce rights relating to an order already accepted.

27. Severability

If any provision of this Legal Notice is found to be unlawful, invalid, or unenforceable, that provision will be read down to the minimum extent necessary.

If the provision cannot be read down, it will be removed without affecting the validity of the remaining provisions.

28. Governing Law

This Legal Notice is governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales and courts entitled to hear appeals from them.

Nothing in this section prevents an Australian consumer from exercising rights available under the laws of another state or territory where those rights apply.

29. Contact Us

For questions regarding this Legal Notice, contact:

austm.shop
Email: info@austm.shop
Phone: +61 417 016 649
Business address: 29/51–63 Euston Road, Alexandria NSW 2015, Australia