Terms of service

Welcome to austm.shop.

These Terms of Service govern your access to and use of the austm.shop website, online store, products, features, content, and related services.

Throughout these Terms, “austm.shop”, “we”, “us”, and “our” refer to the operator of the austm.shop online store. “You”, “your”, and “customer” refer to any person who visits the website, creates an account, places an order, or otherwise uses our services.

By accessing our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service.

If you do not agree to these Terms, you must not use the website or place an order.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms displayed on a product page, promotion, or checkout page.

1. Contact Information

Store name: austm.shop
Email: info@austm.shop
Phone: +61 417 016 649
Business address: 29/51–63 Euston Road, Alexandria NSW 2015, Australia

For questions about these Terms, please contact us using the details above.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

Products supplied to Australian consumers come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, cancellation, or compensation where a product:

  • Is faulty, defective, or unsafe;

  • Is not of acceptable quality;

  • Is not fit for its normal purpose;

  • Is not fit for a particular purpose disclosed to us;

  • Does not match its description, sample, or representation;

  • Is not supplied within an agreed or reasonable time; or

  • Otherwise fails to meet an applicable consumer guarantee.

Any exclusion or limitation in these Terms applies only to the maximum extent permitted by law.

3. Eligibility to Use the Website

By using the website or placing an order, you confirm that:

  • You have the legal capacity to enter into a binding agreement;

  • You are at least 18 years old, or you are using the website with the involvement and permission of a parent or legal guardian;

  • The information you provide is accurate and complete;

  • You will use the website only for lawful purposes; and

  • You will comply with these Terms and all applicable laws.

We may refuse or cancel an order where we reasonably believe that the customer does not have legal capacity to enter into the transaction.

4. Shopify Platform

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that enables us to display products, operate the website, process orders, maintain customer accounts, and integrate payment, analytics, marketing, fulfilment, and other services.

Your use of certain website functions may also be subject to Shopify’s applicable terms and privacy practices.

Shopify is a technology platform provider and is not necessarily the seller of the products offered through austm.shop.

5. Customer Accounts

You may be able to create a customer account to:

  • View previous orders;

  • Save contact or delivery information;

  • Track orders;

  • Manage preferences; and

  • Access other account features.

You are responsible for:

  • Providing accurate account information;

  • Keeping your password confidential;

  • Restricting access to your account and devices;

  • Updating information when it changes; and

  • Notifying us promptly of suspected unauthorised access.

You must not create an account using another person’s information without permission.

We may suspend or restrict an account where we reasonably believe that it has been compromised, used fraudulently, or used in breach of these Terms.

6. Product Information

We aim to provide clear and accurate information about our clothing and fashion products.

Product information may include:

  • Product descriptions;

  • Images;

  • Colours;

  • Materials;

  • Measurements;

  • Size guides;

  • Care instructions;

  • Available options; and

  • Product availability.

Customers should review all relevant product information before placing an order.

Minor differences may occur because of:

  • Screen or monitor settings;

  • Lighting and photography;

  • Manufacturing tolerances;

  • Packaging changes; or

  • Minor production variations.

These minor differences do not remove your rights where a product is materially different from its description, images, sample, or representation.

7. Sizing Information

Sizing may vary between products, styles, and manufacturers.

Customers should review the size guide, garment measurements, and product-specific information before ordering.

General size labels such as small, medium, or large may not be identical across all products.

Where the correct size was supplied and the product matches the published sizing information, a request to return the product because of fit may be treated as a change-of-mind return under our Return and Refund Policy.

Where the product was incorrectly labelled, materially differs from the published measurements, or the wrong size was supplied, your statutory rights remain unaffected.

8. Product Availability

All products are subject to availability.

Placing an item in a shopping cart does not reserve the product.

A product may become unavailable after an order is submitted because of:

  • Inventory errors;

  • Simultaneous orders;

  • Supplier issues;

  • Product discontinuation;

  • Quality-control concerns; or

  • Other circumstances outside our reasonable control.

If we cannot supply a product, we will contact you and provide an appropriate solution, which may include:

  • Cancelling the unavailable product;

  • Offering an alternative product with your agreement; or

  • Issuing a refund.

We will not substitute a materially different product without your agreement.

9. Prices and Currency

Unless otherwise stated, prices displayed on the website are expressed in Australian dollars.

Prices may include or exclude applicable taxes depending on how they are displayed at checkout and the legal requirements applying to the transaction.

The total amount payable, including any applicable taxes, delivery charges, or other mandatory fees, will be displayed before the order is submitted.

We may change product prices at any time before an order is accepted.

A price change will not normally affect an order that has already been accepted, except where:

  • The customer agrees to the change;

  • There is an obvious pricing error; or

  • Applicable law permits the correction.

10. Pricing Errors

We take reasonable steps to ensure that prices are accurate.

If an obvious pricing or calculation error occurs, we may contact you before fulfilling the affected order.

You may be offered the option to:

  • Confirm the order at the correct price; or

  • Cancel the affected product and receive a refund.

We will not rely on this clause to avoid an advertised price where doing so would be misleading, unfair, or unlawful.

11. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash;

  • Only one discount code may be used per order;

  • Discount codes must be entered before checkout is completed;

  • Expired codes cannot be used;

  • Codes may apply only to selected products;

  • Minimum purchase requirements may apply; and

  • Codes may not apply to delivery charges or gift cards.

We may cancel or refuse a promotional benefit where there is reasonable evidence of fraud, misuse, duplication, technical error, or breach of the disclosed promotional terms.

We will not retrospectively change a promotion after an eligible order has been accepted in a way that unfairly disadvantages the customer.

12. Orders

Submitting an order is an offer to purchase the products listed in the order.

After an order is submitted, you may receive an automated order confirmation. This confirms that we have received the order but does not necessarily mean that the order has been dispatched.

An order is accepted when we:

  • Confirm acceptance in writing;

  • Dispatch the order; or

  • Otherwise clearly communicate that the order has been accepted.

We may review an order before acceptance for:

  • Product availability;

  • Payment authorisation;

  • Delivery address accuracy;

  • Fraud prevention;

  • Pricing errors;

  • Quantity restrictions; and

  • Compliance with these Terms.

13. Refusal or Cancellation of Orders

Before accepting an order, we may refuse or cancel it where reasonably necessary because of:

  • Product unavailability;

  • Payment failure;

  • Suspected fraud;

  • An incorrect or incomplete delivery address;

  • An obvious pricing or product-information error;

  • Unusual or excessive order quantities;

  • Suspected unauthorised resale;

  • Legal or carrier restrictions; or

  • A material breach of these Terms.

If payment has already been received for a cancelled order, we will issue an appropriate refund to the original payment method.

We will not cancel an order for a discriminatory, arbitrary, misleading, or unlawful reason.

14. Personal Use and Resale

Products are generally sold for personal or household use.

You must not use the website to:

  • Make fraudulent purchases;

  • Artificially exhaust inventory;

  • Circumvent product limits;

  • Misuse promotions;

  • Purchase products using stolen payment information; or

  • Engage in unauthorised commercial resale that materially interferes with ordinary customer access.

We may impose reasonable quantity limits and review unusually large or repeated orders.

15. Billing Information

You agree to provide current, complete, and accurate:

  • Billing information;

  • Delivery information;

  • Email address;

  • Telephone number; and

  • Payment details.

You are responsible for updating your information if it changes before dispatch.

We are not responsible for delays caused solely by incorrect information supplied by you where we did not have a reasonable opportunity to correct it.

16. Payment

Available payment methods will be displayed at checkout.

Payments may be processed through Shopify, banks, card networks, digital wallet providers, or other payment service providers.

By submitting payment information, you confirm that:

  • You are authorised to use the payment method;

  • The information provided is accurate;

  • Sufficient funds or credit are available; and

  • The payment is not connected with fraudulent or unlawful activity.

Payment providers may apply their own terms, verification procedures, and privacy policies.

17. Payment Authorisation

An order may not be processed until payment has been successfully authorised.

Payment may be delayed, rejected, or reviewed because of:

  • Insufficient funds;

  • Incorrect payment details;

  • Card issuer restrictions;

  • Fraud-prevention checks;

  • Identity verification;

  • Payment-provider outages; or

  • Security concerns.

We are not responsible for a payment provider’s independent decision to decline a transaction, but we will provide reasonable assistance where possible.

18. Fraud Prevention and Verification

To protect customers and our business, we may conduct reasonable verification checks.

We may request confirmation of:

  • Customer identity;

  • Billing information;

  • Delivery information;

  • Payment authorisation;

  • Order details; or

  • Account ownership.

We will not request more information than is reasonably necessary for verification.

An order may be delayed or cancelled if requested verification cannot be completed or if there is reasonable evidence of fraud or unauthorised activity.

19. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

Delivery estimates are not guaranteed appointment dates unless we expressly state otherwise in writing.

Delivery may be affected by:

  • Carrier delays;

  • Public holidays;

  • Severe weather;

  • Remote-area restrictions;

  • Address errors;

  • Security checks;

  • Transport disruptions; or

  • Other circumstances outside our reasonable control.

Where an order is not supplied within the agreed or a reasonable time, your rights under the Australian Consumer Law remain unaffected.

20. Multiple Shipments

An order may be divided into multiple parcels because of:

  • Product availability;

  • Different fulfilment locations;

  • Parcel size or weight limits;

  • Carrier requirements; or

  • The need to avoid unnecessary delays.

Separate parcels may arrive on different dates and may have different tracking numbers.

You will not be charged additional standard delivery fees solely because we divide an order into multiple parcels.

21. Risk and Delivery

Risk of accidental loss or damage generally passes to you when the product is delivered to:

  • You;

  • A person authorised by you;

  • Your nominated delivery address; or

  • A collection point selected or authorised by you.

This does not exclude responsibility for:

  • Non-delivery;

  • Incorrect delivery;

  • Goods damaged before delivery;

  • Carrier failures attributable to us;

  • Faulty products; or

  • Any liability that cannot lawfully be excluded.

22. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist, but a change or cancellation cannot be guaranteed after the order has been processed, packed, or dispatched.

If the order has already been dispatched, it may need to be returned in accordance with our Return and Refund Policy.

A confirmed cancellation will be refunded to the original payment method.

23. Returns, Refunds, and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return and Refund Policy and the Australian Consumer Law.

Our voluntary change-of-mind return conditions are separate from your statutory rights.

We may require reasonable proof of purchase and information needed to assess a claim.

Customers must contact us before sending a return. The approved return address may be different from our business correspondence address.

Nothing in these Terms authorises us to refuse a valid statutory remedy solely because:

  • Original packaging is unavailable;

  • A fixed voluntary return period has expired;

  • The product was purchased during a promotion; or

  • The customer did not purchase an optional warranty.

24. Gift Cards and Store Credit

Where offered, gift cards and store credits are subject to the conditions disclosed when issued.

Gift cards and store credits:

  • May not be redeemable for cash except where required by law;

  • Must not be obtained or used fraudulently;

  • May be subject to expiry periods permitted by law; and

  • May be cancelled where obtained through fraud, payment reversal, or misuse.

Store credit will not be imposed instead of a monetary refund where the customer is legally entitled to a refund.

25. Product Reviews and User Content

You may be able to submit:

  • Product reviews;

  • Ratings;

  • Photographs;

  • Videos;

  • Comments;

  • Feedback; or

  • Other content.

You retain ownership of original content you submit.

By submitting content, you grant austm.shop a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use that content for operating, improving, and promoting the store.

You confirm that submitted content:

  • Is accurate to the best of your knowledge;

  • Is based on a genuine experience where represented as a review;

  • Does not infringe another person’s rights;

  • Is not defamatory, threatening, discriminatory, fraudulent, or unlawful;

  • Does not contain malicious software; and

  • Does not disclose another person’s private information without permission.

We may remove content for legal, privacy, security, relevance, or policy reasons.

We will not remove a genuine negative review solely because it is unfavourable.

26. Intellectual Property

Unless otherwise stated, the website and its original content are owned by, licensed to, or lawfully used by austm.shop.

Protected content may include:

  • Text;

  • Product descriptions;

  • Photographs;

  • Graphics;

  • Logos;

  • Videos;

  • Icons;

  • Page layouts;

  • Website design;

  • Marketing material;

  • Databases; and

  • Software-related elements.

You may use the website for lawful personal and non-commercial purposes.

Without written permission, you must not:

  • Reproduce substantial parts of the website;

  • Republish our content;

  • Use product images or descriptions for unauthorised commercial purposes;

  • Sell, license, or distribute protected content;

  • Remove ownership notices;

  • Systematically scrape website data; or

  • Use our branding in a misleading manner.

27. Third-Party Intellectual Property

Third-party trade marks, brand names, photographs, and other protected materials remain the property of their respective owners.

Reference to a third-party brand does not necessarily indicate sponsorship, partnership, affiliation, or endorsement.

Intellectual property complaints may be sent to info@austm.shop.

28. Prohibited Uses

You must not use the website or services to:

  • Break any applicable law;

  • Commit or facilitate fraud;

  • Infringe intellectual property rights;

  • Submit false or misleading information;

  • Transmit malicious code;

  • Attempt unauthorised access;

  • Interfere with website security;

  • Collect personal information without authority;

  • Harass, threaten, or discriminate against others;

  • Impersonate another person;

  • Manipulate reviews or ratings;

  • Misuse discount codes;

  • Conduct unauthorised vulnerability testing;

  • Overload website infrastructure; or

  • Use automated systems in a manner that materially disrupts the store.

We may restrict access where reasonably necessary to protect customers, systems, service providers, or legal rights.

29. Third-Party Tools and Services

The website may use third-party services, including:

  • Shopify;

  • Payment processors;

  • Shipping carriers;

  • Fulfilment providers;

  • Analytics services;

  • Advertising platforms;

  • Customer support systems; and

  • Social media services.

Third parties may operate under their own terms and privacy policies.

We are not responsible for the independent acts or omissions of third parties outside our reasonable control.

This provision does not exclude responsibility that cannot lawfully be excluded, including responsibility for service providers acting on our behalf where applicable.

30. External Links

The website may contain links to third-party websites.

We do not necessarily control or endorse:

  • Third-party content;

  • Products or services;

  • Privacy practices;

  • Website security; or

  • Continued website availability.

You should review the terms and privacy policies of external websites before using them or providing personal information.

31. Privacy

Our handling of personal information is described in our Privacy Policy.

By using the website, you acknowledge that personal information may be collected and processed for purposes including:

  • Order processing;

  • Payment;

  • Delivery;

  • Customer support;

  • Fraud prevention;

  • Website operation;

  • Analytics; and

  • Marketing where permitted.

Privacy enquiries may be sent to info@austm.shop.

32. Website Availability

We take reasonable steps to maintain the website, but we do not guarantee that it will always be uninterrupted or free from technical errors.

Access may be affected by:

  • Maintenance;

  • Software updates;

  • Hosting failures;

  • Network interruptions;

  • Security incidents;

  • Third-party service failures; or

  • Events outside our reasonable control.

We will take reasonable steps to restore affected services where practical.

33. Accuracy of Website Content

We aim to keep website content accurate and current.

However, information may occasionally contain:

  • Typographical errors;

  • Outdated information;

  • Technical inaccuracies;

  • Pricing errors;

  • Inventory errors; or

  • Display problems.

We may correct errors when identified.

Where an error materially affects an accepted order, we will contact the customer and provide an appropriate solution.

34. Disclaimer

To the maximum extent permitted by law, we do not guarantee that:

  • Every website function will always be available;

  • Every technical problem will be corrected immediately;

  • All products will remain continuously available;

  • Third-party services will operate without interruption; or

  • Website access will always be free from malicious interference.

This disclaimer does not exclude statutory consumer guarantees or other rights that cannot lawfully be excluded.

35. Limitation of Liability

To the maximum extent permitted by law, austm.shop is not liable for loss or damage to the extent that it was caused by:

  • Your unlawful conduct;

  • Your material breach of these Terms;

  • Misuse of a product contrary to clear instructions;

  • Unauthorised alteration of a product;

  • Incorrect information supplied by you;

  • A third party outside our reasonable control; or

  • A failure to take reasonable steps to reduce avoidable loss.

Nothing in these Terms excludes or limits liability for:

  • Fraud;

  • Intentional misconduct;

  • Breach of a non-excludable consumer guarantee;

  • Personal injury where liability cannot be excluded;

  • Failure to exercise reasonable care where required by law; or

  • Any other liability that cannot lawfully be excluded or limited.

Where liability may lawfully be limited, any limitation will apply only to the extent that it is fair, reasonable, and permitted by applicable law.

36. Indemnity

To the maximum extent permitted by law, you agree to compensate austm.shop for reasonably incurred loss, liability, or expense arising directly from:

  • Your unlawful use of the website;

  • Your fraudulent conduct;

  • Your intentional infringement of another person’s rights; or

  • Your material breach of these Terms.

This obligation does not apply to the extent that the loss was caused or contributed to by austm.shop, its employees, contractors, or service providers.

Nothing in this section requires a consumer to indemnify austm.shop for matters that would make the provision unfair or unlawful.

37. Events Outside Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire or flood;

  • War or civil unrest;

  • Government restrictions;

  • Industrial action;

  • Transport disruption;

  • Carrier network failure;

  • Widespread telecommunications failure;

  • Major cybersecurity incidents; or

  • Public health emergencies.

We will take reasonable steps to reduce disruption and resume performance.

If performance becomes impossible or is significantly delayed, we may contact you to offer an alternative, cancellation, or refund where appropriate.

Your rights under the Australian Consumer Law remain unaffected.

38. Suspension and Termination

We may suspend or terminate access to the website where reasonably necessary because of:

  • Fraud;

  • Unlawful activity;

  • Security threats;

  • Repeated misuse;

  • Material breach of these Terms;

  • Unauthorised account access; or

  • Conduct that seriously harms other users or our systems.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Termination does not affect rights or obligations that arose before termination, including payment, refund, privacy, intellectual property, and dispute-resolution obligations.

39. Changes to These Terms

We may update these Terms to reflect changes to:

  • Our website;

  • Products or services;

  • Business operations;

  • Payment or fulfilment systems;

  • Legal obligations; or

  • Security practices.

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will apply prospectively and will not unfairly remove rights relating to an order already accepted.

Material changes may be communicated through the website or by email where appropriate.

40. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be read down to the minimum extent necessary.

If it cannot be read down, it will be removed without affecting the remaining provisions.

41. No Waiver

A failure or delay in exercising a right does not automatically waive that right.

Any waiver must be clear and apply only to the particular circumstances for which it was given.

42. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, order confirmation, and any applicable product or promotional terms, form the agreement between you and austm.shop regarding your use of the website and purchases.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.

43. Assignment

You must not transfer your rights or obligations under these Terms to another person without our written consent.

We may transfer our rights or obligations as part of a legitimate sale, restructuring, or transfer of the business, provided that doing so does not unfairly reduce your existing rights.

44. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales and courts entitled to hear appeals from them.

Nothing in this section prevents an Australian consumer from exercising rights available under the laws of another state or territory where those rights apply.

45. Dispute Resolution

If a dispute arises, please contact us first so that we can attempt to resolve the matter directly.

Send your complaint to:

info@austm.shop

Please include:

  • Your full name;

  • Order number, where applicable;

  • A description of the issue;

  • Relevant supporting information; and

  • The outcome you are seeking.

We will review the complaint fairly and aim to respond within a reasonable period.

Nothing in this section prevents you from contacting a consumer protection agency, regulator, tribunal, court, payment provider, or other body where you are entitled to do so.

46. Contact Us

For questions about these Terms of Service, contact:

austm.shop
Email: info@austm.shop
Phone: +61 417 016 649
Business address: 29/51–63 Euston Road, Alexandria NSW 2015, Australia