Privacy policy

This Privacy Policy describes how austm.shop collects, uses, stores, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

This policy is intended to be read together with our Terms of Service, Shipping Policy, Return and Refund Policy, and other notices displayed on our website.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to our activities.

1. Our Contact Details

For privacy enquiries, requests, or complaints, contact:

Store name: austm.shop
Email: info@austm.shop
Phone: +61 417 016 649
Address: 29/51–63 Euston Road, Alexandria NSW 2015, Australia

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The austm.shop website;

  • Our Shopify online store;

  • Customer accounts;

  • Checkout and payment processes;

  • Email, telephone, and customer support communications;

  • Product reviews and customer feedback;

  • Marketing subscriptions;

  • Social media interactions;

  • Promotions and discount campaigns; and

  • Other services operated by or on behalf of austm.shop.

This policy does not control the independent privacy practices of third-party websites, applications, payment providers, delivery companies, or social media platforms.

3. Meaning of Personal Information

Personal information generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Depending on how you interact with us, personal information may include your:

  • Name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Delivery address;

  • Account details;

  • Order history;

  • Payment-related information;

  • Customer service communications;

  • Device and browser information;

  • IP address;

  • Website activity;

  • Marketing preferences; and

  • Product reviews or feedback.

Information that has been anonymised or aggregated so that it no longer identifies a person may not be treated as personal information.

4. Personal Information We Collect

Information You Provide Directly

We may collect information that you provide when you:

  • Place an order;

  • Create or update an account;

  • Subscribe to marketing communications;

  • Contact customer support;

  • Request a return, refund, or replacement;

  • Submit a product review;

  • Enter a promotion;

  • Complete a survey; or

  • Communicate with us by email, telephone, or social media.

This may include:

  • Full name;

  • Email address;

  • Telephone number;

  • Delivery and billing addresses;

  • Products ordered;

  • Size and colour selections;

  • Order number;

  • Payment status;

  • Return and refund details;

  • Messages and correspondence;

  • Photographs or videos submitted in support of a claim; and

  • Any other information you voluntarily provide.

Payment Information

Payments may be processed by Shopify, banks, card networks, digital wallet providers, or other payment service providers.

Depending on the payment method, these providers may collect:

  • Cardholder name;

  • Card number;

  • Expiry date;

  • Security code;

  • Bank account information;

  • Digital wallet details;

  • Billing address; and

  • Transaction authentication information.

austm.shop may receive limited payment information, such as:

  • Payment status;

  • Transaction reference;

  • Payment method type;

  • Card brand;

  • The final digits of a payment card; and

  • Fraud or risk assessment results.

We do not normally receive or store complete payment card numbers when payments are processed by an independent payment provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Time zone;

  • Referring website;

  • Pages viewed;

  • Products viewed;

  • Search terms;

  • Shopping cart activity;

  • Checkout activity;

  • Approximate location derived from an IP address;

  • Date and time of access; and

  • Interactions with advertisements or marketing messages.

This information may be collected through cookies, tracking pixels, server logs, software development kits, local storage, and similar technologies.

5. How We Collect Personal Information

We may collect personal information:

  • Directly from you;

  • Through our website and Shopify checkout;

  • Through cookies and similar technologies;

  • From payment service providers;

  • From shipping and fulfilment providers;

  • From fraud-prevention providers;

  • From customer support platforms;

  • From analytics and advertising providers;

  • From social media platforms;

  • From publicly available sources; or

  • From another person who places an order on your behalf.

Where reasonably required, we will take steps to inform you that personal information is being collected and explain the purpose of the collection.

6. Why We Collect and Use Personal Information

We may collect, hold, use, and disclose personal information for purposes including:

Processing Orders

We use information to:

  • Confirm your identity;

  • Process payments;

  • Confirm orders;

  • Prepare and dispatch products;

  • Provide tracking information;

  • Communicate about delivery;

  • Handle returns and refunds; and

  • Maintain transaction records.

Providing Customer Support

We may use your information to:

  • Respond to enquiries;

  • Assist with product and sizing questions;

  • Investigate delivery issues;

  • Assess damaged or faulty product claims;

  • Process returns and refunds;

  • Resolve complaints; and

  • Maintain records of customer communications.

Operating and Improving Our Store

We may use information to:

  • Operate website functions;

  • Maintain shopping carts;

  • Remember customer preferences;

  • Improve website performance;

  • Analyse product interest;

  • Develop new products and services;

  • Improve customer experience; and

  • Identify technical problems.

Security and Fraud Prevention

We may use information to:

  • Detect suspicious transactions;

  • Prevent payment fraud;

  • Protect customer accounts;

  • Verify orders;

  • Prevent misuse of discount codes;

  • Investigate unauthorised activity;

  • Protect our systems; and

  • Enforce our store policies.

Marketing

Where permitted, we may use personal information to:

  • Send product announcements;

  • Provide promotional offers;

  • Send abandoned-cart reminders;

  • Recommend products;

  • Measure marketing performance;

  • Display relevant advertisements; and

  • Manage customer preferences.

Legal and Regulatory Purposes

We may use or disclose personal information to:

  • Comply with applicable laws;

  • Meet taxation and accounting requirements;

  • Respond to lawful requests;

  • Establish, exercise, or defend legal claims;

  • Investigate suspected unlawful conduct;

  • Protect our rights and property; and

  • Cooperate with courts, regulators, or law-enforcement authorities.

7. Providing Personal Information

You may choose not to provide certain personal information.

However, if required information is not provided, we may be unable to:

  • Process an order;

  • Deliver products;

  • Verify payment;

  • Create an account;

  • Provide customer support;

  • Process a return or refund;

  • Investigate a complaint; or

  • Provide requested services.

Where practical and lawful, you may interact with us anonymously or by using a pseudonym. This may not be possible where identification is necessary to process an order, payment, delivery, refund, or legal request.

8. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that allows us to display products, operate our store, process orders, maintain customer records, and integrate payment, analytics, marketing, and fulfilment services.

Information submitted through our store may be processed through Shopify’s systems and infrastructure.

Shopify may process customer information on our behalf and may also process certain information for its own permitted business purposes under its privacy terms.

Customers may review Shopify’s consumer privacy information through Shopify’s official privacy portal.

9. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device.

We and our service providers may use cookies and similar technologies for:

Essential Functions

These technologies may be necessary to:

  • Operate the shopping cart;

  • Maintain checkout sessions;

  • Remember account logins;

  • Process payments;

  • Prevent fraud;

  • Maintain website security; and

  • Save privacy preferences.

Analytics

Analytics technologies may help us understand:

  • How visitors use the website;

  • Which pages and products are popular;

  • How customers navigate the store;

  • Whether website features work correctly; and

  • How marketing campaigns perform.

Personalisation

Cookies may be used to:

  • Remember selected products;

  • Save language or region preferences;

  • Provide product recommendations; and

  • Improve the relevance of website content.

Advertising

Advertising cookies and tracking pixels may be used to:

  • Measure advertisement performance;

  • Build advertising audiences;

  • Limit repeated advertising;

  • Understand whether an advertisement resulted in a purchase; and

  • Display advertising based on website interactions.

You may be able to manage non-essential cookies through our website privacy settings or your browser settings.

Blocking cookies may affect shopping cart, login, checkout, and other website functions.

10. Analytics and Advertising Providers

We may use third-party analytics and advertising services.

These providers may collect information about your:

  • Device;

  • IP address;

  • Browser;

  • Website activity;

  • Product views;

  • Shopping cart activity;

  • Purchases; and

  • Interactions with advertisements.

They may use cookies, pixels, tags, or similar technologies.

Where required, we will provide available consent or opt-out controls for non-essential tracking.

The privacy practices of independent advertising and analytics providers are governed by their own privacy policies.

11. Direct Marketing

We may send marketing communications where you have subscribed, consented, or where otherwise permitted by law.

Marketing communications may include:

  • New product announcements;

  • Discount offers;

  • Promotional campaigns;

  • Abandoned-cart reminders;

  • Store updates; and

  • Personalised product recommendations.

You may unsubscribe at any time by:

  • Using the unsubscribe link in a marketing email;

  • Replying with an unsubscribe request where available; or

  • Contacting info@austm.shop.

We will process valid unsubscribe requests within a reasonable period.

Unsubscribing from marketing will not prevent us from sending necessary transactional messages, such as order confirmations, delivery updates, security notices, or responses to customer enquiries.

12. When We Share Personal Information

We may disclose personal information to service providers that assist us in operating our business, including:

  • Shopify;

  • Payment processors;

  • Banks and card networks;

  • Delivery carriers;

  • Warehouses and fulfilment providers;

  • Customer support providers;

  • Email and communication providers;

  • Website hosting and security providers;

  • Analytics providers;

  • Advertising platforms;

  • Fraud-prevention providers;

  • Accountants, auditors, insurers, and professional advisers; and

  • Government, regulatory, or law-enforcement authorities where legally required.

We aim to disclose only the information reasonably necessary for the relevant service or purpose.

Service providers may be required by contract or law to protect personal information and use it only for authorised purposes.

13. Business Transfers

If austm.shop is involved in a proposed or completed sale, merger, restructuring, financing, insolvency, or transfer of business assets, personal information may be disclosed to:

  • Professional advisers;

  • Prospective purchasers;

  • Investors;

  • Lenders;

  • Administrators; or

  • A successor business.

We will take reasonable steps to ensure personal information remains appropriately protected during such a transaction.

14. Overseas Disclosure

Our ecommerce, payment, fulfilment, analytics, advertising, hosting, and customer support providers may operate outside Australia.

As a result, personal information may be processed or stored in countries including:

  • Canada;

  • The United States;

  • Countries in the European Economic Area;

  • The United Kingdom;

  • Singapore;

  • New Zealand; and

  • Other countries in which our service providers maintain infrastructure or personnel.

The specific countries may change depending on the providers used to operate the store.

Where applicable, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with Australian privacy requirements.

Privacy protections in another country may differ from those available in Australia.

15. Sale of Personal Information

We do not sell personal information in exchange for direct monetary payment.

However, our use of advertising platforms, tracking technologies, and audience-matching services may involve sharing certain identifiers or website activity with advertising providers.

Where applicable law treats this activity as a sale, sharing, or use for targeted advertising, we will provide any legally required notice or opt-out mechanism.

16. Information Security

We take reasonable administrative, technical, and organisational measures to protect personal information from:

  • Misuse;

  • Interference;

  • Loss;

  • Unauthorised access;

  • Unauthorised modification; and

  • Unauthorised disclosure.

Security measures may include:

  • Restricted access controls;

  • Password protections;

  • Secure connections;

  • Payment-provider security measures;

  • Fraud monitoring;

  • Staff and contractor confidentiality obligations;

  • Software updates;

  • Data backups; and

  • Security incident procedures.

No website, transmission method, or storage system is completely secure. We therefore cannot guarantee absolute security.

Customers should protect their passwords, avoid sharing account details, and contact us if they suspect unauthorised account activity.

17. Data Breaches

A data breach may occur where personal information is lost, accessed, modified, or disclosed without authorisation.

If we become aware of a suspected data breach, we may:

  • Investigate the incident;

  • Take steps to contain it;

  • Assess the information involved;

  • Evaluate the risk of harm;

  • Restore system security;

  • Contact relevant service providers; and

  • Take measures to reduce possible harm.

Where required under applicable law, we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach.

18. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law.

Retention periods may depend on:

  • The type of information;

  • Whether an account remains active;

  • Transaction and order history;

  • Taxation and accounting requirements;

  • Return, warranty, or chargeback periods;

  • Fraud-prevention needs;

  • Dispute resolution;

  • Legal claims; and

  • Backup and disaster-recovery processes.

When information is no longer required, we may securely delete it, destroy it, or anonymise it, subject to legal and technical limitations.

19. Accessing Personal Information

You may request access to personal information that we hold about you.

To submit a request, contact:

info@austm.shop

Please include:

  • Your full name;

  • Contact details;

  • Relevant order number or account email;

  • A description of the information requested; and

  • Information reasonably necessary to verify your identity.

We may refuse or limit access where permitted or required by law. If access is refused, we will generally explain the reason where legally permitted.

We will not charge for making an access request. A reasonable administrative charge may apply in limited circumstances where permitted by law, and any charge will be explained before the request is processed.

20. Correcting Personal Information

You may ask us to correct personal information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

Correction requests may be sent to:

info@austm.shop

Please identify:

  • The information you believe is incorrect;

  • The correction requested; and

  • Any supporting information.

We will take reasonable steps to review and correct information where appropriate.

Where we refuse a correction request, we will generally explain the reason where legally permitted and provide available complaint options.

21. Account Information and Deletion Requests

Customers with an online account may be able to review or update certain information through their account settings.

You may also request that we delete personal information.

Deletion requests are subject to legal and operational limitations. We may retain information where required for:

  • Tax and accounting records;

  • Fraud prevention;

  • Payment disputes;

  • Chargebacks;

  • Product warranty claims;

  • Legal obligations;

  • Security investigations; or

  • Establishing or defending legal claims.

Where complete deletion is not possible, we may restrict access to or anonymise information where appropriate.

22. Identity Verification

Before providing access, making corrections, processing deletion requests, or disclosing account information, we may take reasonable steps to verify your identity.

Verification may include confirming:

  • Your email address;

  • Telephone number;

  • Order number;

  • Delivery address;

  • Payment reference; or

  • Other account details.

We will not request more information than is reasonably necessary for verification.

23. Children’s Privacy

Our website is intended for general retail customers and is not specifically directed at children.

Customers must have the legal capacity to enter into a purchase or must use the website with the involvement of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children where parental involvement would reasonably be required.

A parent or guardian who believes that a child has provided personal information without appropriate permission may contact us at info@austm.shop.

24. Sensitive Information

We do not ordinarily request sensitive information such as information about:

  • Health;

  • Race or ethnicity;

  • Religious beliefs;

  • Political opinions;

  • Sexual orientation;

  • Criminal records; or

  • Biometric identifiers.

Please do not provide sensitive information unless it is reasonably necessary for a specific enquiry and you are comfortable providing it.

Where sensitive information is collected, we will handle it in accordance with applicable law.

25. Third-Party Websites

Our website may contain links to third-party websites, applications, or social media services.

We are not responsible for the privacy, security, accuracy, or content practices of independent third parties.

Before providing information to another website or service, customers should review its privacy policy.

26. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, contact:

Email: info@austm.shop
Phone: +61 417 016 649
Address: 29/51–63 Euston Road, Alexandria NSW 2015, Australia

Please provide:

  • Your name and contact details;

  • A description of the privacy concern;

  • Relevant dates;

  • Relevant order or account details;

  • Supporting documents where applicable; and

  • The outcome you are seeking.

We will acknowledge and investigate privacy complaints and aim to provide a response within a reasonable period.

We may contact you for further information during the investigation.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner.

27. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • Our business operations;

  • Website technology;

  • Shopify features;

  • Service providers;

  • Data-handling practices;

  • Advertising practices; or

  • Applicable laws.

The updated version will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or by email where appropriate.

28. Contact Us

For questions about this Privacy Policy or the handling of your personal information, contact:

austm.shop
Email: info@austm.shop
Phone: +61 417 016 649
Address: 29/51–63 Euston Road, Alexandria NSW 2015, Australia